Terms & Conditions

The rules of buying food from us at a distance, written to be read rather than survived. Where the law gives you a right, we say so; where food is an exception to that right, we say that too.

Last updated: 3 September 2026

1. Who you are contracting with

Savora Kitchen B.V., trading as Savora's Kitchen, at Van Ostadestraat 214-H, 1073 TW Amsterdam, Netherlands. Chamber of Commerce (KvK) 76 118 402, VAT NL0093.44.712.B01, registered food establishment NL-KIT-4471 with the Nederlandse Voedsel- en Warenautoriteit (NVWA). Contact: [email protected], +31 20 812 4470, Mo-Fr 09:00-17:00 CET.

2. What these terms cover

They apply to every order placed through this website by a consumer or a business. Nothing in them limits your statutory consumer rights under Dutch or EU law; where a clause conflicts with those rights, the law wins and the rest of these terms stay in force. We may update the terms, but the version you accepted at checkout is the one that governs your order, and we keep a copy.

3. Orders and when the contract forms

Your order is an offer to buy. The contract forms when we send the despatch confirmation, not when the payment clears. Before that point we may decline an order — a stock error, an obvious pricing mistake, a delivery address outside the zones on the shipping page, or a batch that fails our own quality check — and if we do, we refund in full and tell you why. Small-batch production means a line can sell out between your click and our pick; that is the honest reason this clause exists.

4. Prices, VAT and errors

Prices are in euro and include Dutch VAT at the applicable rate (currently 9% on most foodstuffs, 21% on non-food items such as crates and printed matter sold separately). Shipping is shown before you pay and never added afterwards. UK and Swiss orders are sent DDP with duties and import VAT prepaid. Business customers outside the Netherlands with a valid VAT number may be invoiced at 0% under the reverse-charge rules. If a price is obviously and materially wrong we will contact you before despatch and you may cancel free of charge.

5. Payment

iDEAL, Bancontact, SEPA, major credit cards, Apple Pay and Google Pay, handled by Mollie B.V. Payment is taken when the order is placed. Wholesale accounts may be invoiced at 30 days after their first paid order; overdue invoices accrue statutory commercial interest, and we will always email before that happens.

6. Delivery, risk and the cold chain

Transit times are estimates, not guarantees. Risk in the goods passes to you on delivery to the address or pick-up point you gave us. Because part of what we sell is perishable, you agree to bring parcels indoors on the day of delivery and to refrigerate anything marked “keep cold” on arrival. If a delivery is more than 30 days later than agreed you may cancel and be refunded in full. Full detail, including what we do automatically when a chilled kit is delayed, is on the shipping, cold chain and returns page.

7. Right of withdrawal — and the food exemptions

As a consumer buying at a distance in the EU you have 14 days from receipt to withdraw without giving a reason (Consumer Rights Directive 2011/83/EU, implemented in Dutch law in Art. 6:230o of the Civil Code). Two exemptions apply squarely to food, and we rely on both:

• Art. 16(d) — goods liable to deteriorate or expire rapidly. Our meal kits and despatched Cellar boxes fall here.
• Art. 16(e) — sealed goods not suitable for return for health-protection or hygiene reasons, once unsealed after delivery. Any jar, bottle or pouch whose seal you have broken falls here.

What remains is real and we honour it without argument: unopened, sealed, cupboard-stable items may be returned within 14 days for any reason, refunded including standard outbound shipping, with return postage at your cost. Use the model withdrawal form or simply email us — any clear statement is enough. None of this touches your rights when something is faulty, which are set out next.

8. Conformity, faults and food quality

Goods must match their description, be fit for purpose and be of the quality you can reasonably expect (Directive (EU) 2019/771; Art. 7:17 Dutch Civil Code). If a jar is faulty, damaged, mis-picked, short-dated, or the seal has failed, you are entitled to repair, replacement, a price reduction or a refund — and in practice we replace or refund immediately, opened or not. Photographs are enough; we do not ask you to post food back. This is a legal entitlement with a two-year framework, not a goodwill gesture, and nothing in these terms shortens it.

Natural variation is not a fault: a harvest lot can shift colour, heat or aroma between batches, and we would rather tell you that than standardise it with flavouring.

9. Food safety, storage and your own responsibility

Follow the storage and best-before information on the label. Do not consume a product from a jar whose vacuum seal has failed, that hisses on opening, or that smells fermented — tell us and we replace it. Allergen information is published per product on the allergens page; if a reaction is severe, ask us about the specific batch before you order, because we produce in a single room where celery, fish, milk, mustard, sesame, soya and gluten are all handled. We cannot be responsible for a reaction where declared allergen information was available and not read.

10. Subscriptions — The Cellar

The monthly tier is rolling and charged monthly until cancelled; the quarterly tier is prepaid and renews unless cancelled. Boxes despatch on the second Tuesday of the month. You may skip or cancel from your account page up to 5 days before despatch, in two clicks, with no retention call. Cancelling stops future charges; a box already despatched is perishable and is not refundable under clause 7. If we change the price we give you one full cycle of notice and you can cancel inside it.

11. Liability

Nothing here excludes or limits liability for death or personal injury caused by our negligence, for fraud, for defective products under Directive 85/374/EEC, or for anything else that cannot lawfully be excluded — and food liability is precisely the area where that matters. Otherwise our liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss such as the cost of a dinner party that had to change plan.

12. Intellectual property

Recipes, text, photography, the Savora mark and the blend formulations belong to us or our licensors. Cook from our recipes freely, feed people with them, teach from them — the Slow-Cook School lessons are explicitly free to reuse in classes and community kitchens. Reselling our products under another name, or copying the site’s text and photography for a competing shop, is not covered by that.

13. Complaints, law and dispute resolution

Complaints go to [email protected]; we acknowledge within 2 working days and answer within 14 days. Dutch law applies, and consumers keep the protection of any mandatory rules of their own country of residence. Disputes go to the competent court in Amsterdam unless the law gives you the right to choose your local court, which it usually does. You may also use the European Commission’s online dispute resolution platform. Food-safety concerns can be raised directly with the Nederlandse Voedsel- en Warenautoriteit (NVWA).

This page is realistic scaffolding written for a client presentation, not legal advice. Have it reviewed by a Dutch food-law and consumer-law practitioner before trading.